help desk

HELP DESK IT SUPPORT

Having IT related issues? Solve your problem through a single point of contact available 24 hours a day 7 days a week.

Our Expert Engineers provide a guaranteed immediate response service. We value the crucial role of IT in your business and understand that even one hour of your system being down means your business cannot function.

First line support in an efficient manner. We will solve your technical problems quickly so you can focus on what you do best.

Our services to you:

W

Provide first level contact and deliver resolutions to user issues

W

Properly escalate unresolved queries to the next level of support

W

Track, route and redirect problems to correct resources

W

Update customer data and produce activity reports

W

Walk users through problem solving process

W

Follow up with users, provide feedback and see problems through to resolution

W

Ensure proper recording, documentation and closure

W

Recommended procedure modifications or improvement

So when you need IT support think Deltrum, call us 24 hours a day 7 days a week and we will be there.