SERVICE LEVEL AGREEMENT

what we do

Your IT systems are up and running so what now?

We provide yearly maintenance agreement contracts for small to large companies and as an outsourcing service.

Interruption in your IT systems not working can lead to significant delay and downtime including loss of money for your business.

Just like a car your IT systems require yearly preventative maintenance to prevent system failure and maintain the safety of your systems.

Our expert and knowledgeable technicians can regularly inspect your systems to detect and fix small problems which could lead to bigger problems that will be more expensive to fix in the future.

In our annual maintenance plan we will upgrade your software to the latest versions so you can work more efficiently. If you prefer more advanced software speak to our engineers and they will help install new software. This will ensure optimal performance and productivity.

Our Service contract includes:

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Fixed prices to help you keep control of your IT budget

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Annual site audit and report of your equipment to help manage your assets

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Repairs – this incudes any small to big issues and recovery of corrupt files

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Upgrading software – as well as understanding hardware our engineers also understand application of software.

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Support over phone, on the internet and of course on site

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Warranty upgrades

Our knowledgeable expert support engineers are available globally.

Please call us to find out about our Service plans.